FAQs Page

Follow the "Start Process" button on the top right page and complete your registration.

Please make sure that you check your junk or spam folder as well. If you still did not receive the confirmation, please do email us so that we can assist you.

The best locations would depend on a number of factors such as the objective of your campaign and what areas you are looking to target based on your audience.

The purpose of using common aspect ratios across our digital inventory, aims to streamline creative requirements. Brands are able to supply us with 9 varying sizes and be loaded on to our entire digital range.

If all your creative(s) are rejected, you will have to start the process from the beginning. If only a few of your creatives were rejected, you will have to navigate through the steps received via email to re-upload new creative(s).

All creative to be supplied in jpeg format only. We highly recommend designing your artwork using raster-based software, such as Photoshop or GIMP. These programs are pixels and so are our digital screens.

The system will automatically flag that your campaign dates you selected in the beginning are either in the past or has already begun. You will then be able to follow the steps to select new campaign dates.

If you have not automatically received your campaign results via email, please do contact us and we will be able to assist you.

Unfortunately, the system only allows for one campaign to be loaded at a time, if you are looking to create another campaign you will have to start the process from the beginning.

Once your campaign is completed, you will receive a link to complete a survey.

If you have the urgency to change your creative(s) mid-campaign, please email us so that we can assist you.

Once you have followed all steps in supplying your creative, choosing campaign start and end dates and your campaign has been approved, you will receive an automated mail stating that your campaign is now live. You will also be able to check your campaign progress via the dashboard once you login.

Unfortunately, due to this being such lengthy internal process this will need to be scheduled with our month end POF team. Please email us to assist you further.

Our sophisticated algorithm is able to understand how many spots is owed to an affected customer after load shedding has taken place and book in additional spots to make up the lost ad exposure suffered within our platforms.